Our services

We provide fair, accurate and independent advisory service that is member focused, through our experienced and qualified consultants that will help members determine a medical aid scheme most beneficial and suitable to their healthcare needs. We are contracted to all top medical aid schemes in the country, and we ensure clients get maximum benefit out of medical aid and gap cover of choice.

OUR SERVICE MODEL 

1. We undertake to render the financial service to the client with due care, skill and diligence.
2. We undertake to keep all information confidential unless required to disclose such information in order to effectively render the service required by the client.
3. We undertake to submit applications timeously and to manage the administrative process in a professional manner.
4. After a contract or policy has been issued, the client will receive confirmation of the terms and conditions of the contract directly from the product supplier, within a couple of 21 days.
5. The client should be at liberty to contact TLB financial services if the policy schedule or terms and conditions of agreement have not been received.
6. Failure to provide correct and full material information may influence an insurer in respect of any claim arising under your contract of insurance.